About Us
Wonderlands
We are Wonderlands, the innovators behind our distinctive and expansive superstores, recognised as the premier adult retail destinations across the United Kingdom and Ireland.
As a family-run enterprise headquartered in Utrecht, we deeply appreciate the significance of providing a compassionate and personalised approach to delivering exceptional customer service. Our journey commenced in 2007 with the inauguration of our inaugural store within a modest industrial unit. Six years later, we transitioned to a state-of-the-art, 500-square-foot facility that stands today as our flagship superstore.
Why Choose Us?
With an extensive history spanning over a decade, we possess an intimate understanding of our customers' desires. Our unwavering commitment lies in continuously curating and producing the highest quality, cutting-edge sex toys, and essential products from across the globe, ensuring that our stores remain consistently captivating.
We believe it's imperative that you can physically engage with a product, exploring its tactile and functional aspects before making a purchase. Our team of professionals is on hand to offer expert guidance and insights across our diverse product range. Most importantly, once you've made your selection, you can take it home immediately to indulge in your desires.
At Wonderlands, we take immense pride in our exceptional customer service. Our affable and knowledgeable team are experts in our extensive adult product range, ensuring that your shopping experience is both enjoyable and informative.
Our guiding principle is "couples who explore together, bond together." We firmly believe that every couple can enhance their connection by delving into the intriguing realm of sex toys. Our aim is to provide a warm, welcoming environment where couples can embark on this journey with ease and confidence.
If you're curious about the inner workings of our enticing superstores, we wholeheartedly invite you to visit your local shop – a delightful experience awaits.
It's worth noting that all our stores are legally mandated to possess a government license. This requirement applies to any retailer dealing in adult-related products. Contrary to a common misconception, our license covers not only the range of adult films we stock but also an extensive array of products, including sex toys, bondage items, lubricants, sexual enhancers, lingerie, and playful novelties. All of these items are prominently displayed within our stores.
We extend our heartfelt appreciation for choosing Wonderlands as your shopping destination. We sincerely hope that your journey with us enhances your intimate experiences, bringing joy and excitement into your life, regardless of your choice.
Orders
How long does it take to ship
After placing your order, you will receive a confirmation email. Your package will be dispatched within 2-4 business days.
Once your order is shipped, we will provide you with a tracking number to monitor the status of your package.
If you have any questions or concerns about your order, please don't hesitate to contact us. We are committed to ensuring your satisfaction.
Are the Payment options safe to use
With modern security technology and the chargeback options available through our payment providers—Shopify Card Payments, Apple Pay, Google Pay, and Shop Pay—your transactions are 100% safe. All payments are processed on their secure servers, so we never see your payment details. Having been in business for over three years, our longevity is a testament to our trustworthiness.
Can I change after placing the order
We can cancel orders without issue until they are dispatched. Simply call us (preferred) or email us, and we'll process the refund. If your order has already been dispatched, you will need to return it to us.
Change size/colour after ordering
We allow customers to change any product features related to their order, such as size or color, before the order is dispatched, as long as the price of your new options remain the same as before
Did not receive the confirmation email
After placing your order, please ensure you receive an order confirmation email, as our team may need you to double-check some details.
Once your order is shipped, our team will contact you with the order status, photos, tracking number, and any questions they might have. Therefore, please make sure you’ve provided a correct email address and can respond with any requested information.
Shipping
Is my order packed discreetly?
We ensure the utmost protection for your orders by double or triple packing them. The external packaging is a plain, grey, weatherproof mailer, designed to be completely non-descript.
Can I get it delivered to my P.O. Box
We do deliver to P.O. Boxes, but we recommend providing a home or work address to ensure your parcel is received and can be signed for.
When will my order arrive?
Shipping time could be varied based on the shipping method you choose and is more under control of logistic companies,
For Most European Countries: 3-7 Days
For US/CA: 3-7 Days
For Australia/ New Zealand: 3-7 Days.
Unfortunately due to logistic limitation and customer clearance issues, we do not ship to South America countries, Africa, and Mexico.
My Parcel arrive with existing damages
This situation rarely happens with our customers, but if it did happen to you, please contact to our customer support for return/replace/refund.
My product is shipped from where
We operate warehouses in the Netherlands, the US, and have a cooperative warehouse in China. Your parcel will be shipped from the nearest warehouse that holds inventory of the items you purchase.
Do you deliver to my country?
We provide international shipment to the countries that are eligible to checkout at our store. In case the logistic is interrupted by any issues, We would contact you upfront.
Return & Refund
Can I return the item if I don't like it.
If you're not satisfied with your purchase for any reason, you may return the item(s) within 30 days of receiving your order for a refund or exchange, provided that the item(s) are in their original condition and packaging.
Please note the following guidelines for returns:
- Contact our customer service team to initiate the return process.
- Ensure that the item(s) are unused, unworn, and undamaged, with all tags and labels attached.
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
- Once the returned item(s) are received and inspected, we will process the refund or exchange within 30 days.
Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon receipt. Additionally, any shipping fees paid on the original order are non-refundable.
If you have any questions or concerns about our return policy, please don't hesitate to contact us
Do I need to pay for the shipment for returning
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
Any more questions?
Please contact: wonderlandire@gmail.com, we would reply you at our earliest convenience.